Become a Member

Membership Terms & Conditions

Last updated October 17, 2026

1. About These Terms

These Membership Terms & Conditions (the “Terms”) govern all memberships and add-ons offered by Zamar Music Inc. (“Zamar,” “we,” “us”), a registered Canadian charity (Charitable #74999 8290 RR0001) operating at 50 Van Kirk Drive, Unit 9, Brampton, Ontario, L7A 1B1. By submitting the membership signup form, you (the “Member”) agree to these Terms, to The Academy’s published policies (zamarmusic.org/academy-policies), and to Zamar’s Operating Policies (zamarmusic.org/operating-policies), each as amended from time to time (together, the “Agreement”).

• Who may enrol. The person completing the form must be at least 18 years of age. Where the participant is a minor, the form must be completed by the minor’s parent or legal guardian, who enters into this Agreement on the minor’s behalf and is responsible for all fees and obligations under it. “Participant” means each student, artist, or member receiving services under a membership.
• Accuracy. You confirm that the information provided on the form is complete and accurate and agree to keep your contact and payment information up to date.
• Order of precedence. If these Terms conflict with the Academy Policies or Operating Policies, these Terms govern for billing, fees, and membership matters; the published policies govern for all operational, conduct, and safety matters. Where these Terms summarize a published policy, the summary is provided for convenience and the full published policy governs its details.

2. Memberships, Fees and Changes

• Memberships and pricing. Current memberships, add-ons, inclusions, and monthly fees are those posted on zamarmusic.org/membership at the time of enrolment (the “Fee Schedule”). The Fee Schedule forms part of this Agreement. Membership inclusions describe benefits available under each tier; they do not guarantee any specific instructor, time slot, room, or event.
• Month-to-month term. All memberships are continuous month-to-month commitments. A membership continues, and fees continue to be billed, until it is withdrawn in accordance with Section 7 or terminated under this Agreement.
• Changes to fees and offerings. Zamar may adjust membership fees, add-on fees, benefits, programs, schedules, and instructors from time to time. Fee changes take effect on no less than thirty (30) days’ written notice (email to the address on file is sufficient), applying from the next billing date after the notice period. Continued membership after the effective date constitutes acceptance; a Member who does not accept a change may withdraw under Section 7 before it takes effect. Legacy 150 Members have the additional protection in Section 3.
• Charitable pricing commitment. As a registered charity, Zamar raises fees rarely and reluctantly; nothing in this Agreement obligates Zamar to increase fees.

3. Legacy 150 Members Only — Memberships Established on or before September 30, 2026

The Legacy 150 founding-member campaign has concluded. The protections in this Section 3 apply exclusively to “Legacy 150 Members”: Founding Members (memberships established on or before August 31, 2026) and Charter Members (memberships established September 1–30, 2026). These protections are closed to all other and future enrolments, which join at the standard posted Fee Schedule.

• Founding rates. Legacy 150 Members pay the founding rates of $109 per month (Core Membership) and $218 per month (Development Membership) from enrolment through August 31, 2027. On September 1, 2027, all Legacy 150 memberships convert to the then-standard base rates for their tier.
• Fee-adjustment cap. Following conversion, annual fee adjustments for Legacy 150 Members, if any, will not exceed fifteen percent (15%) of the standard base rate for the Member’s tier in any twelve (12) month period. This cap is a maximum only and creates no obligation to increase fees. The cap is exclusive to Legacy 150 Members; all other memberships are subject to Section 2.
• Scheduling priority and recognition. Founding Members hold first priority and Charter Members second priority in in-person lesson scheduling, and both hold founding recognition with Zamar.
• Conditions. Legacy 150 status and its protections are personal to the membership established during the campaign: they have no cash value, are not transferable, and apply only while the membership remains continuously active and in good standing. If a Legacy 150 membership is withdrawn, lapses, or is terminated for non-payment or cause, Legacy 150 status ends permanently, and any later re-enrolment is at the standard posted Fee Schedule without the protections of this Section.

4. Billing, Payment Authorization and Card on File

• Authorization. By enrolling, you authorize Zamar Music Inc. to store your payment method securely on file and to automatically charge it on the first (1st) day of each month for: (a) the monthly fees for your selected membership(s) and add-on(s); (b) any membership or add-on you subsequently add, at the rates communicated at that time; and (c) other amounts you incur and approve (for example, method books, materials, event registrations, or additional studio bookings). This authorization continues until your membership ends and your account balance is paid in full.
• Account activation and first payment. No membership fee is charged at signup. Your account is created on hold while Zamar verifies your enrolment and schedules the participant; billing begins when your account is activated and your start is confirmed. Your first payment is prorated by calendar days from your confirmed start date, subject to a minimum of one week’s share of your monthly total; where a start falls mid-month, the prorated partial-month amount is combined with your next regular charge on the first of the following month. The exact amount of your first payment is shown on the signup summary before you submit payment details.
• Secure processing. Payments are processed through Zamar’s PCI DSS–compliant third-party payment processor. Zamar staff never see and Zamar does not store your full card number; card details are entered only into the secure payment portal and held by the processor. You will receive a receipt for every charge and may update your payment method at any time through the member portal or by contacting the office.
• Pre-authorized debit (PAD). If you choose to pay by bank account, you agree to a Personal Pre-Authorized Debit in favour of Zamar Music Inc. for the amounts and timing described above, drawn on the first of each month or the next business day. You may cancel this PAD authorization at any time on ten (10) days’ written notice to Zamar (cancelling the PAD does not cancel your membership or amounts owing, which remain payable by another accepted method); to obtain a sample cancellation form or more information on your right to cancel, contact your financial institution or visit payments.ca. You have certain recourse rights if any debit does not comply with this agreement — for example, the right to receive reimbursement for any debit that is not authorized or not consistent with this PAD agreement; for more information, contact your financial institution or visit payments.ca.
• Declined payments and past-due accounts. If a scheduled payment is declined or returned, Zamar may retry the charge and will notify you. A $25 administrative fee applies to each declined or returned payment (non-sufficient funds, or NSF). If an account remains unpaid ten (10) days after its due date, lessons and member benefits may be paused until the balance is settled; paused lessons are not credited or refunded. If an account remains unpaid thirty (30) days after its due date, Zamar may terminate the membership, the full outstanding balance becomes immediately due, and Zamar may refer the account to collections, with reasonable costs of collection added to the balance owing.
• Chargebacks. Please contact us about any billing concern before disputing a charge with your card issuer — we respond within five (5) business days. Zamar reserves the right to suspend services while a payment dispute is open and to require settlement of amounts properly owing, including dispute-related fees charged to Zamar, before reinstatement.

5. Family Discounts and Promotional Codes

• Family discount. For households enrolling multiple participants on one account: 5% off the tier fees of the third and fourth participants and 10% off the tier fees of the fifth participant onward. Discounts apply to the lowest-priced participants’ tier fees only, never to add-ons, and apply automatically while the qualifying participants remain enrolled. Zamar may reasonably verify that discounted participants belong to one household.
• Promotional codes. Promotional codes apply only per their posted campaign terms, have no cash value, cannot be combined with other codes or the family discount unless expressly stated, and may be corrected or withdrawn in the case of error or misuse. One code per account unless stated otherwise.

6. Scheduling, Absences and Make-Up Lessons

Lesson scheduling, attendance, absences, make-up credits, vacations, timeliness, and practice expectations are governed by the Academy Policies, incorporated into this Agreement. In summary (the full policies govern): monthly fees reserve the participant’s weekly time slot and are not reduced or credited for participant absences; up to two (2) make-up credits per term are available with at least 24 hours’ notice; make-ups are always provided when a teacher or Zamar cancels; and monthly fees may be adjusted for vacations with a minimum of two (2) weeks’ notice.

7. Withdrawal and Cancellation

• How to withdraw. A membership may be withdrawn at any time on two (2) weeks’ written notice to info@zamarmusic.org (or in writing to the office). Notice is effective when received and confirmed by Zamar.
• Billing through notice. Fees continue through the end of the two-week notice period, including any regular billing date that falls within it. Amounts prepaid for periods after the notice period ends are reimbursed where applicable, per the Refund Policy.
• No other refunds. Except as stated above, all fees are non-refundable per Zamar’s Refund Policy; exceptional circumstances are considered case by case at management’s discretion.
• Effect on Legacy 150 status. Withdrawal ends Legacy 150 status permanently (Section 3).

8. Lesson Format and Continuity of Service

• Your choice of format. Participants may switch between online and in-person lesson status at any time, at no charge and with no penalty, subject to scheduling availability.
• Zamar’s delivery flexibility. Where in-person delivery is impracticable — including inclement weather, facility maintenance or construction, municipal or regulatory requirements, public-health directives, utility interruptions, or other events beyond Zamar’s reasonable control — Zamar may deliver lessons and programs online. Online delivery in these circumstances is full performance of this Agreement and does not entitle the Member to a refund, credit, or fee reduction. Where neither in-person nor online delivery is possible for a scheduled lesson, a make-up credit is provided per the Academy Policies.

9. The Studio — Creator Memberships, Studio Credits and Member Rates

• Creator memberships. Creator and Resident Artist Memberships (and the Extra Hours Pack, Podcast Pro, and Artist Development add-ons) are standalone memberships enrolled through the same signup form and governed by these Terms, together with any supplemental Studio rules Zamar publishes (booking procedures, session policies, equipment use), which form part of this Agreement.
• Studio-dependent benefits. Studio credits, member booking rates, creator hours, and room configurations become available when The Studio opens at the new facility. Until The Studio is operational, Zamar may hold creator-membership activation and billing, and will confirm each creator member’s activation and first billing date in writing before any charge.
• Studio credits. Monthly studio credits are personal to the membership, have no cash value, are non-transferable, do not roll over or accumulate, and are subject to availability during designated member/creator hours. Fair-use booking limits apply so that member usage does not displace scheduled instruction or paid rentals.
• Member rates. Member rates (15% Creator and Intensive Artist Track; 25% Resident Artist) apply to Zamar’s posted hourly rates at the time of booking and cannot be combined with other discounts. Professional services (engineering beyond the posted rate with engineer, mixing, mastering, videography, session musicians) are separately priced.
• Care of the space. Members are responsible for the condition of rooms and equipment during their sessions and for the cost of repairing damage beyond normal wear caused by them or their guests. Zamar may set, adjust, or reschedule creator hours and may suspend studio privileges for misuse.

10. On Stage Ticket Benefits

Member presale access and member ticket discounts (10% for Development Membership and Resident Artist Membership; 20% for Intensive Artist Track) apply to Zamar-presented On Stage productions only, for up to four (4) tickets per production per membership, subject to availability and venue capacity, are not combinable with other offers or discounted ticket categories, and do not apply to partner-hosted or third-party-ticketed events unless expressly stated. Benefit mechanics (presale windows, codes, or account-linked pricing) are communicated per production. Ticket benefits are membership benefits, not guarantees of admission, and may be modified prospectively under Section 2.

11. Music Therapy Add-On

Music therapy sessions are delivered by a Certified Music Therapist per the program schedule and availability. Music therapy supports wellness through music; it is not a substitute for medical, psychological, or psychiatric diagnosis or treatment, and participants should continue to consult their own health professionals. Relevant health information that affects safe participation should be disclosed to Zamar and will be handled per the Privacy Policy.

12. Conduct, Suspension and Termination by Zamar

• Conduct. All participants, family members, and guests are bound by the Code of Conduct, Non-Discrimination Policy, and Health and Safety Policy. Zamar may refuse, suspend, or terminate any membership for breach of this Agreement, for conduct that endangers or disrupts participants, staff, or programs, or for non-payment.
• Effect of termination for cause. Where a membership is terminated for cause (including conduct breaches or non-payment), fees already billed are not refunded and outstanding balances remain due.
• Termination by Zamar without cause. If Zamar discontinues a membership or program for convenience, prepaid fees for undelivered periods are refunded pro rata, which is the Member’s sole remedy for such discontinuation.

13. Assumption of Risk, Release and Limitation of Liability

• Assumption of risk. Participation in music instruction, rehearsals, studio sessions, performances, camps, and events, and use of Zamar’s facility, involve inherent risks, including risks of personal injury and loss of or damage to property. The Member, on their own behalf and on behalf of each minor participant, accepts these inherent risks.
• Release. To the fullest extent permitted by applicable law, the Member releases Zamar Music Inc., its directors, officers, employees, instructors, contractors, and volunteers from claims arising out of participation in Zamar’s programs or presence at its facility, except to the extent caused by Zamar’s negligence or wilful misconduct. Nothing in this Agreement limits rights that cannot be limited by law.
• Limitation of liability. To the fullest extent permitted by applicable law, Zamar’s total aggregate liability under or in connection with this Agreement is limited to the membership fees paid by the Member in the three (3) months preceding the event giving rise to the claim, and Zamar is not liable for indirect, incidental, or consequential losses.
• Personal property. Zamar is not responsible for loss, theft, or damage to personal property, including instruments and equipment, brought to the facility or events, except where caused by Zamar’s negligence.
• Responsibility for damage. Members are responsible for damage to Zamar’s facility, instruments, or equipment caused by them, their participants, or their guests, beyond normal wear and tear.

14. Supervision of Minors

Zamar supervises minor participants during their scheduled lesson or program time only. Parents/guardians are responsible for drop-off no earlier than, and pick-up promptly at the end of, scheduled times; for supervising accompanying children; and for ensuring minors are released only to authorized adults identified on the account. Zamar staff are not responsible for supervising participants outside scheduled program times or after operating hours. The full Child Safety and Supervision policy is in the Operating Policies.

15. Media Consent (Optional)

Media consent is optional and granted only by checking the separate media consent box on the form. Declining media consent does not affect membership. Note that performances and public events may be recorded generally; Zamar will take reasonable steps not to feature participants whose consent has been declined or withdrawn.

16. Communications and Privacy

• Transactional communications. You consent to receive communications related to your membership (schedules, billing, receipts, program notices) by email, phone, or text. These are required to operate your membership.
• Marketing. Marketing communications are governed by Canada’s Anti-Spam Legislation (CASL); you may unsubscribe from marketing at any time without affecting your membership.
• Privacy. Personal information is collected, used, and protected per Zamar’s Privacy Policy. The household-income and ethnicity questions on the signup form are voluntary, are used only in aggregate, de-identified form to support funding applications and program accessibility, and have no effect on enrolment.

17. General

• Entire agreement. These Terms, the Fee Schedule, the Academy Policies, the Operating Policies, and any supplemental Studio rules constitute the entire agreement between the Member and Zamar Music Inc. regarding memberships, and supersede the Legacy 150 campaign enrolment terms for all purposes other than the preserved protections in Section 3.
• Amendments. Zamar may amend these Terms and its policies from time to time by posting the updated version with its effective date; material changes will be notified to Members with at least thirty (30) days’ notice. Continued membership after the effective date constitutes acceptance.
• Assignment. Memberships are personal and may not be assigned or transferred by the Member. Zamar may assign this Agreement to a successor of its operations.
• Force majeure. Zamar is not liable for delay or failure to perform caused by events beyond its reasonable control; Section 8 governs continuity of lesson delivery in such events.
• Severability and waiver. If any provision is unenforceable, the remainder continues in effect. A failure to enforce a provision is not a waiver of it.
• Governing law. This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and the parties attorn to the courts of Ontario.

Zamar Music Inc. | 50 Van Kirk Dr, Unit 9, Brampton, ON L7A 1B1 | 905-495-9771 | info@zamarmusic.org | Charitable #74999 8290 RR0001